Refund Policy

At Precious Pages, every book is custom-made and uniquely created from the personal information, photographs, and stories you provide. Because each project is bespoke and created specifically for you, we are unable to offer refunds for change of mind, dissatisfaction with creative style, or any reason unrelated to product fault.

Refunds for Damaged or Faulty Items

If your book arrives damaged or with a production fault, please contact me within 7 days of receiving your order. I will happily offer a replacement or refund once the issue is verified.

To help resolve the matter quickly, please provide:

A brief description of the issue
Clear photos of the damage or printing error
Your order details

Accuracy of Information

Because the content of each book is created from information you supply, Precious Pages is not responsible for errors or omissions provided by the customer. You will have the opportunity to approve the final draft before printing.

Non-Refundable Items

Given the personalised nature of this service, the following are not eligible for refund:

Custom-designed memoirs
Personalised children’s books
Any digital files or design work already created
Printed books without damage or production error

Cancellations

Once design work has begun, cancellations cannot be refunded. If you need to pause your project, please get in touch and I’ll do my best to accommodate your situation.